Agenda

Technological changes have brought major social transformations. This is translating into an unprecedented shift in human behaviors. Archaeology of knowledge is no longer predictable: new models are being framed everyday, every minute. It is not about disorder but about a fast, rapidly evolving and complex environment integrating technology and people having interactive influence on each other. Traditional foundations, long-established principles that relate to ways of communicating, writing, reading and safeguarding habits are revolutionized. In the previous – not so long ago – environment, there used to be a clear contribution and an explicit value added for librarians, archivists, record keepers and technologists in supporting democracy and literacy through the maintenance of a social and organizational memory function. In the current and forthcoming environment, this value added is being questioned. The monopoly is over. What does this mean for information professionals?
 

Daniel J. Caron
Librarian and Archivist of Canada
Library and Archives Canada

Dr. Caron joined the federal public service in 1982. After serving in several departments for over 20 years, he joined the National Archives and National Library in 2003. He was appointed Assistant Deputy Minister responsible for Corporate Management and Government Records Sector in 2006. In 2008, he became Senior Assistant Deputy Minister responsible for the Corporate Management and Horizontal Integration Sector. He was appointed the Librarian and Archivist of Canada on April 24, 2009.

In addition to his organizational experience, he is a seasoned author and speaker on public administration issues, both in Canada and abroad. Dr. Caron has also taught in several Canadian universities.

Dr. Caron holds a Bachelor's and a Master's degree in Economics from the Université Laval, and went on to obtain a doctorate in Applied Human Sciences from the Université de Montréal.

The first decade of the 21st century was all about the rise of social media, marking the second generation of web based interaction, a/k/a web 2.0. This next decade will bring the third generation, featuring the rise of artificial intelligence, cloud computing, and the semantic web. Harnessing the explosion of user generated content and participation, web 3.0 organizes and provides structure at a meta level that could either propel our society into the new renaissance that the internet has always promised, or the Orwellian dystopia that 20th century literature tried so hard to warn us about.

Jesse Hirsh
Internet Strategist, Researcher, and CBC Broadcaster

Jesse Hirsh is an internet strategist, researcher, and broadcaster based in Toronto, Canada. He has a weekly nationally syndicated column on CBC radio explaining and analyzing the latest trends and developments in technology using language and examples that are meaningful and relevant to everyday life.

He owns and operates two companies: Openflows Networks Ltd., which specializes in using free and open source software for advanced interactive platforms, and Metaviews Media Management Ltd., which focuses on research and consulting around new media business models.

Jesse is also actively involved with MacLaren McCann, one of North America's most successful multi-disciplinary advertising agencies, as a member of their Idea Council, which serves as a combination advisory board and think tank for the company.

For two years, he was the host of an interfaith show on the Rogers and OMNI networks called 3D Dialogue. That show explored all the world’s religions and spiritual paths through interviews with practitioners, gurus, holy people, and cynics regarding their rituals, scriptures, and beliefs (or lack thereof).

Educated at the McLuhan Program at the University of Toronto, his passion is educating people on the potential benefits and perils of technology.

Organizations have been building on Privacy Culture as technology and legislation necessitate greater efforts at privacy protection and a higher degree of vigilance in related business practices. Similar forces are driving a change in Information Culture. Many of the tools used to build and expand Privacy Culture can be also be engaged to build a stronger Information Culture. Examine some of the tools from the arsenal of Privacy Culture development, such as policy, awareness, and “toys” (hardware and software) - electronic and non-electronic, to develop realistic stategies for their use in developing Information Culture. In this session, Privacy Culture will be tracked from the 2006 implementation of privacy legislation at Ontario universities and the effectiveness of tools for implementation and culture change will be examined.

Ilone Harrison
Privacy Impact Assessment Specialist
PIA Centre of Excellence, Information, Privacy and Archives Division
Ontario Ministry of Government Services

Ilone Harrison, currently working with the Ontario Government as a PIA Specialist, formerly worked in RIM Strategy Development at Ryerson University; her previous roles include Information & Privacy Coordinator at Ryerson and at the University of Toronto. Ilone also served as Co-Chair of the Ontario Privacy Professionals Community of Practice.

This presentation will address the emergence of a community driven information culture at Natural Resources Canada (NRCan). The modernization of our information management (IM) approaches, focusing on an electronic world and not a paper world, has become a key pillar of the new world of IM at NRCan. Underlying this new world is the fundamental recognition that we can empower our employees by simplifying the classification structures, providing tools that make their information and knowledge broadly accessible in shared environments, and putting into practice a departmental IM Policy that emphasizes a culture of contribution, collaboration, and information sharing across all lines of business.

At the centre of NRCan's approach is the Integrated Knowledge Base (IKB) which responds to a defined strategic business need for a shared knowledge platform across the enterprise. Over the past three years the department has aligned expertise, tools and policy instruments, and introduced new services to build the IKB, ensuring all information resources are findable, shareable and useful.

At NRCan, an IM culture is emerging in ways that have not been seen before.

Peter Cowan
Director
Enterprise IM
Natural Resources Canada

Peter Cowan is Director of Enterprise Information Management at Natural Resources Canada (NRCan). He has been instrumental in implementing social and collaborative technologies in the department, the first of which was a wiki for use by all employees in October 2007. Peter continues to champion the use of social collaboration tools at NRCan as a way to change the culture of the department to a more open, collaborative and integrated knowledge organization. Peter has been involved in building websites and implementing information management solutions for the past 12 years. He played a key role in the launch of the Canada site - business component, he also lead the acquisition of the Government of Canada's portal, content management, and search solutions. Peter has a Bachelors degree in Philosophy and a Masters in Public Administration.

Now in its third year of implementation, the Government of Canada Information Management Strategy continues to drive improvements to IM governance, policy framework, enterprise architectures, skills and the enterprise tool suite. In 2009, Treasury Board Secretariat introduced a new Recordkeeping Directive and cross departmental work this year is focused on maturing recordkeeping systems, processes and practices. The presentation will highlight progress on a number of topics such as a multi-departmental pilot of a hosted EDRM Service and defining common IM elements for reuse across Departments and Agencies.‬‪

Dana Curley
Director, IM Enterprise Strategies and Governance
Chief Information Officer Branch
Treasury Board of Canada Secretariat

Dana Curley has, over the past twenty-nine years worked in various technology and business roles on thee continents. He has led new product introduction initiatives in both the private and public sectors and has lived through four recessions and their seven related business cycles. Over the past six years within the Government of Canada he has led business transformation, web operations and enterprise information management. Dana's current responsibilities encompass GC-wide enterprise IM systems evolution and the establishment of a new EPMO function within TBS-CIOB.

As you know, Canada hosted world in June 2010 for the G20 Summit, but it also provided all participating country governments with a secure, mobile social media platform (Virtual G20). It also provided academia, business, youth and other interested groups with a similar platform (G20net.org).

What transpired is the world's largest social media project ever undertaken, and it was Canadian led and required collaboration throughout public and private sectors. From information management technology to access to information and privacy, to policy and program development, everything changed by using these platforms.

This session will outline the project, the players, lessons learned on how to successfully implement social media in both a public and private sector domain, but more importantly how Canada has changed the social media space forever.

It will also include how participants can become a part of the Korean experience coming in November and be a part of global policy dialogues right from their own home.

Alex Benay
Senior Strategist, Canadian Public Sector
Open Text

Alex has acquired a vast range of experience in the information management and public sector management sectors, ranging from policy development and program management to solutions development and implementation. Having spent the first eight years of his career in the Canadian Federal Government as an executive in such organizations as Library and Archives Canada, Natural Resources Canada, the Department of Foreign Affairs and International Trade and the Canadian International Development Agency, Alex then proceeded to help establish Enterprise Content Management capacities in several small to medium sized enterprises in the Ottawa area. Currently, Alex is the Senior Strategist for the Canadian Public Sector within Open Text, where he is responsible for setting strategic direction and policies for all three levels of government throughout Canada.

Are you organized to deliver IM Awareness? How is Awareness used to align your RIM program with organizational goals and directions? In 2009 the Canadian Federal Government produced a Development Tool Kit on IM Awareness to support its IM functional specialists in their promotion of the value of RIM principles and best practices within their individual departments. Come hear the developers of the Kit share practical strategies on how to embed Awareness within your organization. Takeaway the 5-steps it takes to run an effective awareness program and their findings on how awareness fits within an IM organization.

Janice Francisco
President
BridgePoint Effect

Janice Francisco, MSc Creativity & Change Leadership stimulates thinking breakthroughs to drive innovations in organizational performance. She is President, BridgePoint Effect, an Ottawa-based consultancy intent on guiding learning and change with creativity and innovation. As a Creativity Professional she has 20+ years experience and works primarily on IM/IT projects as a change manager, trainer, facilitator, and communications advisor specializing in helping managers and teams apply strategic thinking and creative problem solving to satisfy work challenges, build creative work climates, benefit from change and achieve higher levels of productivity.

Trevor Banks
President-Elect
ARMA NCR (Ottawa) Chapter

Trevor Banks, an IM professional and adult educator with over 15 years experience in federal government IM programs, has specific expertise in the realities and practicalities of leading IM Awareness and Training initiatives. His involvement in the development of the IM Extreme Make Over video (Health Canada); successful partnership with IM stakeholders in co-development of an IM Orientation program (Privy Council Office); and his development of a tool kit empowering departments at launching their own awareness campaigns (Treasury Board Secretariate) has unleashed a passion for helping the IM community create better awareness and training responses when engaging federal employees on their IM responsibilities.

For lack of a sophisticated and affordable EDRMS, or as an interim step in the implementation of an EDRMS, many organizations wish to begin managing the life cycle of information in what have until now been chaotic shared drives. While difficult, it is possible to achieve RIM program objectives while employees work in these digital environments. This session will provide participants with preliminary guidance in establishing a storage architecture, developing and communicating RIM business rules, and in implementing RIM practices that achieve your goals while also facilitating the day-to-day work of employees for whom RIM is not a top priority.

Following this session, participants should be able to:

• Plan for a project to begin properly managing a shared drive-based work environment
• Develop an architecture for file storage
• Develop and/or implement a file structure or classification scheme
• Clean up their current shared drive
• Develop business rules for shared drive-based life cycle management
• Communicate with and train employees in shared drive-based life cycle management practices
• Conduct life information cycle management functions in the managed shared drive
• Monitor the achievement of RIM program objectives

In an environment where information findability is an extremely common organizational goal and IM outcome, why hasn’t anybody got a specific strategy to address it?

As public sector organizations face exponential growth in their information holdings, they must begin the development of strategies specific to addressing findability in the organization. (Findability that will support users in the conduct of their business, special interest requirements (ATIP, litigation) and records and information requirements.) This session will expose findability for the critical issue that it is, shatter basic myths about findability, and will look at methods that help to make information searchable and, more importantly, findable. Strategies and tactics, such as tagging and autopopulation of metadata, will be emphasized and explored to see how they can be effectively employed to meet a variety of organization outcomes. For the under-resourced in the audience, this session will also look at findability improvements that any organization can make without major investment. Join Lindsay for this fun, irreverent, but highly useful, session on this most under-recognized of IM crises.

The records you keep in the course of business may some day be used as evidence in court. But what exactly do these records prove? Only in very specific circumstances can they can be used to prove the actual truth of their contents. Once you understand the rules around using business records as documentary evidence, you can make better decisions about what information has value and what is not worth keeping. This session discusses the requirements to admit business records in court as evidence, how they are put forward, and what they can be used to prove.

Lewis Eisen
Acting Director, Corporate Integrated Records Services
Information Management Branch
Industry Canada

Lewis Eisen -- lawyer, consultant and author -- has been working with information technology for 25 years. He brings experience from both private industry and government to the analysis of the impact of technology on traditional business processes. He currently works in Ottawa at Industry Canada as Manager, Records Services, and he sits on the Information Management Committee of GCPedia, the Government of Canada's inter-departmental wiki.

Transparency has become an important factor in fostering stakeholder trust in public and private sector organizations. In a first instance, this session will examine the relationship between information management and the enabling of transparency. The session will then focus on the IM building blocks and tools necessary for an institution to achieve greater transparency in how it provides information to its stakeholders.

Monica Fuijkschot
Director, Information Management
Office of the Information Commissioner of Canada

Monica Fuijkschot is the Director of the Office of the ATIPP Coordinator for the Province of Newfoundland and Labrador. As Director, she is responsible for the coordination of 460+ public bodies who deliver the ATIPP program province-wide. Her focus is on fostering compliance through a coordinated approach to team-building, motivation and training. Monica holds a Masters of Library Science from Syracuse University.

During this session, you will be given an overview of an initiative commonly known as "Community Generics" that is currently being coordinated by the Organizational Readiness Office at Treasury Board. The goal of this initiative is to work with the IM and IT communities to build collaborative, competency-based IM/IT organizational models that can be applied to organizations across government and, subsequently, to develop generic work descriptions and job competency profiles for each position in the models.

This session will address:

• How the use of standardized organizational models, generic work descriptions and job competency profiles are being developed by the IM and IT communities;
• How competencies and competency-based management can lead to continuity, transparency and clarity when large communities are managing and developing their resources;
• The short- and long-term plans for the Community Generics initiative.

Linda Newton
Project Officer - Senior HR Specialist
Organizational Readiness Office - CIOB
Treasury Board of Canada Secretariat

Linda Newton works in the Chief Information Officer Branch at Treasury Board in the federal government. Her unit – the Organizational Readiness Office (ORO) – is responsible for facilitating the development of generic tools (organization models, work descriptions and competency profiles) for cross-government communities that fall under the Chief Information Officer Branch. To this point, most of the ORO's work has been with the Information Technology and Information Management communities.

Linda's field of specialization is competencies and competency-based management and much of her work involves working closely with subject matter experts from IM and IT to develop job competency profiles and competency-based management tools.

Linda has also been working with the IM community since the fall of 2009 to develop IM-specific generic tools. Through the involvement of an IM Community Generics Working Group, comprised of about 60 IM and Human Resources classification representatives from approximately 25 government departments and agencies, and a smaller Focus Group drawn from those representatives, they are in the process of defining organization models (charts) for IM – the first step to the eventual development of IM generic work descriptions and job competency profiles.

Dr. Mark Vale
Chief Information and Privacy Officer
Office of the Chief Information and Privacy Officer of Ontario
Ontario Ministry of Government Services

Dr. Mark Vale was appointed the Ontario government's first Chief Information and Privacy Officer in July 2006. He leads the development and implementation of information management strategies that support sound business practices, build capacity across the government, and make access to information and privacy fundamental business considerations. Before joining the Ontario Public Service, Mark was President of Information Management & Economics, Inc. working with governments and companies across Canada to help them become more efficient by effectively managing information and knowledge resources. Mark is an information economist and has more than 25 years experience in information policy, information strategy and planning, and implementing corporate information and knowledge management programs. He is one of North America's leaders in shaping the information and knowledge management disciplines and has taught at the University of Alberta, York University, Stanford University and California State University. Born in Toronto, Mark received his MA in economics from the University of California, Berkeley and his PhD from Stanford University.

Microsoft has included significant retention and recordkeeping capabilities in Office 2010, particularly OutLook/Exchange, MS Word, and SharePoint. Attend this session to hear an overview of these capabilities, and how to utilize them to meet electronic recordkeeping obligations. The seven essential implementation requirements, and how to achieve them with Microsoft SharePoint, will be covered. A brief case study of a real-life implementation project will be explored.

• Understand the recordkeeping capabilities of the new Microsoft Office/SharePoint 2010.
• Review the seven essential requirements for project success
• Learn from a case study of a real-life implementation project

Government of Canada was an early leader in "e-government" delivering services to Canadians on-line. The relationship between citizens and their governments has changed. Today, consumers are demanding open access to government services, data and processes because collaboration is becoming a common feature of their business lives and social networks.

In many jurisdictions, government data is now being viewed as a public asset to be leveraged by citizens, businesses, and communities for their own purposes and often with potential positive economic and social benefits. In response, government organizations are taking steps to make public data that is not sensitive in nature (ie data which is not personal, secret, or confidential) broadly available in reusable formats. The Government of Canada has long been involved in publishing data and has established culture for information sharing.

This panel discussion will outline the opportunities and challenges that face the Government of Canada in expanding access to government information holdings.

Chuck Shawcross
Assistant Deputy Minister and Chief Information Officer
Chief Information Officer Branch
Environment Canada

Chuck Shawcross was appointed Assistant Deputy Minister Chief Information Officer for Environment Canada in June 2008. He is responsible as primary provider of information management (IM) and information technology (IT) products and services at Environment Canada, with over 650 employees located in offices across the country. He started with the public service in 2006 as Director General, Chief Technology Officer (CTO) for Information Technology Services Branch, Public Works and Government Services. As CTO, Mr. Shawcross was responsible for providing technical vision, innovation, and leadership in the development of common services offered by the IT-SSO to federal government departments and agencies.

After graduating from high school in Sydney, N.S., Mr. Shawcross completed a Bachelor of Electrical Engineering from the Royal Military College in Kingston, Ontario. He also holds a Master of Science in Electrical Engineering and the Degree Electrical Engineer from the Naval Postgraduate School in Monterey, California, and a Master of Science in Computer Information Systems from Boston University.

After a successful 20 year career as a military officer, attaining the rank of Lieutenant Colonel in the Canadian Forces, he contributed to NATO as a civilian scientist and engineer from 1992 to 2006, with a three year break, in the middle, as an entrepreneur with his own hi-tech firm in Ottawa.

Kim Steele
Director, IM Policy and Performance Unit
Chief Information Officer's Branch
Treasury Board of Canada

Kim Steele is the Director of the Information Management Policy and Performance Unit for the Chief Information Officers Branch of the Treasury Board of Canada Secretariat (TBS). As the Director she is responsible for implementing the Policy on Information Management and supporting instruments. She is also responsible for developing policy compliance, monitoring, auditing and evaluation, and participates in development and implementation the GC IM Strategy.

She holds a Master's Degree of Library and Information Science and a Bachelor Arts (Honours) degree in English Literature, both from the University of Western Ontario.

On May 26th 2010, Daniel J. Caron spoke at the Deputy Ministers' Breakfast (DMB) about Recordkeeping Initiatives being an enabler for the emergence of the Digital Office. Since then, LAC, TBS and PWGSC have been discussing a Government Digital Office Initiative, comprised of several pilot projects to test and demonstrate what is possible. The purpose of the initiative is to identify and meet the various elements required to move government business entirely into a digital realm. This will mean common enterprise solutions for RK/IM Technology and policy frameworks in order to enable, for example, RK decisions at the moment of creation, automatic retention and disposition, auto-transfer, etc. It will also involve tailored solutions within departments using existing tools and technology. Join TBS and LAC for a presentation on this exciting initiative, which will outline the plan for testing innovative approaches towards the digital office with pilot departments; discuss the project scope and methodology, and provide an overview of expected outcomes.

Anne Allard
Director
Regions and Environment Division
Library and Archives Canada

Anne Allard is a Director in the Government Records Branch of Library and Archives Canada (LAC). She has been involved in the Recordkeeping file at LAC since its inception and is currently working on a number of projects to support federal institutions in the management of information and knowledge. She has been involved in developing recordkeeping (RK) strategies which support the development of a government-wide RK program, RK solutions, tools and training to help departments implement RK policies and programs. Anne is also responsible for the Regional Service Centres of LAC.

Michel Laviolette
Senior Director - Digital Office
Chief Information Officer Branch
Treasury Board Secretariat

Michel Laviolette, Senior Director, Digital Office, Treasury Board of Canada, Secretariat
Michel Laviolette has over 20 years of information systems experience in both the public and private sectors, with formal certification as both an SAP consultant and an enterprise architect.

Over the past two decades, Michel has provided professional Information Management and Information Technology consulting services, held management positions with the Canadian International Development Agency (CIDA), as well as executive positions with the Canadian Nuclear Safety Commission (CNSC) and the Treasury Board Secretariat (TBS). Michel is currently the elected President of the Heads of Information and Technology (HoIT) community representing the IM/IT interests of over sixty small federal departments and agencies across government. As a direct report to the Government of Canada’s Chief Information Officer (CIO), Michel leads the Digital Office of the Future initiative, the federal Mobile Device Strategy, and the information management implementation of Opentext Livelink as an enterprise-wide, centrally hosted solution for electronic documents and records management.

Michel is passionate, dynamic, and thrives on enabling government-wide change through teamwork and collaboration.

Successful information management programs require both input and support from a wide range of departments and stakeholders. Large organizations often struggle with a segregated approach, having multiple initiatives addressing parts of the overall IM strategy. Legacy systems, new technology, current policy and future strategies can appear to be operating in competing directions. By working with the various stakeholders, programs and technology, and aligning the current projects with the future planning of the organization, these separate projects can form a cohesive roadmap from current state to future state. We will discuss our experiences in:

• Working with multiple stakeholders to create an implementable IM strategy
• Aligning current and future technology platforms
• The importance of creating project stepping stones along the way

Chris Perram
President
Perram Consulting Inc.

Chris Perram, MBA, is president of Perram Consulting Inc. and has dedicated his 15-year career to the advancement of Information and Records Management principles and best practices. Chris and his team have worked with dozens of federal, provincial and local government organizations developing and implementing functional classification structures, RM and IM metadata standards, retention schedules, disposition processes, etc. Chris' most recent achievement is the development and launch of Perrallel, an industry first solution for implementing functional classification structures and retention and disposition programs in a shared drive environment.

In June of 2009, Treasury Board Secretariat issued the Directive on Recordkeeping to help ensure effective recordkeeping practices that enable departments to create, acquire, capture, manage and protect the integrity of information resources of business value in the delivery of Government of Canada (GC) programs and services. This session will provide an overview of tools and initiatives being developed by Library and Archives Canada to support the GC in the implementation of the Directive on Recordkeeping.

Katherine Lagrandeur
Manager
Society and Governance Branch
Library and Archives Canada

Kathryn Lagrandeur is a manager in the Society and Governance Branch of Library and Archives Canada. With her team of dedicated recordkeeping professionals, she is responsible for developing Generic Valuation Tools (GVTs) to support effectiveness in recordkeeping in the Government of Canada. Ms. Lagrandeur is the principal author of the 2010 MIDA for Transitory Information Resources and the 2008 RDA for Veterans Affairs Canada.

Isabelle Ringuet
Acting Director
Security and International Division

Isabelle Ringuet is an acting director in the Government Records Branch at Library and Archives Canada. She is the current Disposition Champion and as such, is responsible for the coordination and oversight of disposition tools that allow for the disposition of information resources by GC institutions.

Sharon Smith
Acting Manager
Recordkeeping Development
Library and Archives Canada

Sharon Smith is an acting manager in the Government Records Branch at Library and Archives Canada. Her current section, Recordkeeping Development, is tasked with providing assistance to departments in the implementation of the TBS Directive on Recordkeeping and with fostering an environment of collaborative solutions, knowledge sharing and best practices relating to recordkeeping in the Government of Canada.

Information is an indispensable asset to every organization private or public, regardless of its medium; corporate memory is produced and stored in a variety of places including shared drives, personal drives, Exchange servers (Emails) and web applications (such as Wikis, Social Media, and other Web 2.0 content). This technology has presented the IM community with a unique and extremely complex challenge when it comes to answering several very simple questions…. “How can we keep track of it all?” and “How can we migrate only relevant information from all these resources to one Official Repository or an EDRMS?”

Participants will learn:

• What is semantic technology
• How can it work for your environment
• Why migration mapping is so important before and after EDRMS implementation
• Who should be involved in the migration strategy

Wayne Stewart
IT Security Specialist
EWA-Canada Ltd.

This won't be a review of the ethics code, case studies, or case law! Instead, it will be a unique program designed to help assure that you and your entire organization are able to more easily "walk the talk" of great ethics. This often-humorous program will show us ethics risks we never even knew we had and what can be done right now to make sure those risks don't turn into costly ethical and legal problems on the job. You'll also learn how even a slightly changed focus on ethics can significantly improve your bottom line.

Ethics and fun aren't words you normally hear in the same sentence. However, Dr. Christopher Bauer has been making professional ethics both straightforward and fun for international audiences for more than 25 years. He will present ethics differently than you have probably ever experienced them before. The tone will be conversational and the ideas immediately applicable. You will leave with easy, practical ideas and tools to reduce your risk for ethics difficulties while simultaneously reducing the risk of your colleagues, coworkers and entire organizations.

Dr. Chris Bauer
Trainer, Speaker, Author and Consultant
Professional Ethics and Values-Driven Business Strategies

Christopher Bauer is a licensed psychologist with over twenty-five years of experience as a trainer, speaker, author, and consultant on professional ethics and values-driven business strategies. Between coaching, speaking and consulting, he has worked with front-line workers to senior executives and everyone in-between. Clients of Dr. Bauer have run the gamut from small and medium sized businesses and organizations to every level of staff and management at Fortune 500 corporations.

Although ethics and fun aren't words normally heard in the same sentence, for over twenty-five years, Christopher Bauer has been helping individuals and organizations build and maintain great professional ethics, all while having a great time.

Dr Bauer's articles on how to build and maintain great professional ethics have appeared in such journals as CEO Refresher, CFO Magazine, Financial Executive, Internal Auditor, and many others. The latest edition of his book, "Better Ethics NOW: How To Avoid The Ethics Disaster You Never Saw Coming" has been a business ethics Top Seller on Amazon.com and he publishes a free "Weekly Ethics Thought" seen by thousands of readers worldwide.

Because of his unique contribution to the prevention of ethics problems, Dr. Bauer has been recognized with the prestigious Certified Fraud Specialist designation by the Association of Certified Fraud Specialists.

The federal government has established a vision for Enterprise IM and while the government direction for Enterprise IM is getting clearer, the path individual departments must forge in moving from current state (ad hoc, inadequate client services) to Enterprise IM is less so. Explore how one department took a deliberately creative approach to developing an IM Capacity Building Business Case, leveraged it to provide solutions to immediate challenges their Executive Council was facing, and got the funding to implement RDIMS and build their IM Program.

Janice Francisco
President
BridgePoint Effect

Janice Francisco, MSc Creativity & Change Leadership stimulates thinking breakthroughs to drive innovations in organizational performance. She is President, BridgePoint Effect, an Ottawa-based consultancy intent on guiding learning and change with creativity and innovation. As a Creativity Professional she has 20+ years experience and works primarily on IM/IT projects as a change manager, trainer, facilitator, and communications advisor specializing in helping managers and teams apply strategic thinking and creative problem solving to satisfy work challenges, build creative work climates, benefit from change and achieve higher levels of productivity.

Cynthia Cinkant
Director, IM Division
Public Health Agency of Canada

The ability of applications to implement IM Architectures is typically the main concern of IM professionals, particularly when developing designs for content management systems (CMS). The development of taxonomies, metadata models, digital rights management and governance policies are key features that an IM design should consider. Application and IM designers work together to ensure the CMS adequately represents and supports the IM Architecture.

With the advent of Cloud based computing, IM professionals need to consider the implications of server and storage virtualization technology in enterprise data centers on IM architectures. Accordingly, data center management professionals will increasingly need to be consulted, as CMS applications are deployed into the Cloud, in order to ascertain the costs and benefits of this virtualized model.

This paper examines major implications of virtualization. This includes how the commoditization of computing resources has begun to alter the pricing models around system design and how it has enhanced the resilience of server and storage devices in the data center, lessening the burden on IM and application professionals to design redundancy in their systems. It will also discuss how IM solutions can help data center designers develop virtual data and server management policies that reflect a deeper understanding of the information handled by CMS applications.

Peter Bennison
IM Practice Lead
A Hundred Answers

Mr. Bennison is lead of the IM practice at A Hundred Answers, an Ottawa IT consultancy. He has over thirteen years experience in Information Technology/Information Management, with seven years experience as a Senior Systems Analyst and developer and three years of experience leading the technical and analysis work streams of an IM practice. He has contributed to over 20 large projects as an analyst, developer and Scrum Master. He has developed extensively with Autonomy Interwoven TeamSite and LiveSite, Perl, PHP, J2EE and XML solutions for web-based systems.

End users are so busy doing their job yet we “IMers” seem to insist that they do ours too. Sometimes we believe that our job is quite simple and we are not asking a lot of our end users but that’s because we have been doing it for so long. This session will take an outside the box look at conveying what IM is all about by taking the user outside of their office environment to give them a better understanding of varied components of IM.

Sandy Lang
Management Consultant
IT/Net

Having spent twenty-seven years in federal government, Sandy has worked virtually every desk in the IM world. He has also worked in a wide range of disciplines including Project Management, Accommodations Management and Training. Through these years he has managed IT projects, developed and delivered IM and other training courses from the ground up, and provided extensive client services from needs and requirements analysis to developing and delivering a required service. Sandy has been working as a management consultant with IT/Net for the past four years.