2009 Spring Workshop Series

The New Information Management Skills II

Tuesday and Wednesday, May 12th & 13th, 2009
The Sheraton Ottawa - Ottawa, Ontario, Canada
150 Albert Street
Registration at 8:00 am
Workshops run concurrently from 8:30 am to 4:30 pm on both days

IM Program Performance Measurement

Performance Measurement (PM) for Information Management (IM) can be as elusive as defining an IM Program. It can be extremely difficult to measure Program performance where no detailed analysis is being done of its component parts.

Applying the basic concepts of PM supported by sound thinking and decision making can help an organization identify priorities and take action to improve the component functions and activities of an IM Program. This can lead to increased client satisfaction and organizational support for the overall Program.

In this interactive workshop, Bob and participants will explore the fundamentals of PM including basic concepts, tools and methodologies, PM metrics and various techniques for data collection and analysis.

In group exercises, workshop participants will;

Identify common IM Program component functions, activities and processes,
Determine PM approaches, key performance indicators and techniques for data collection,
Discuss PM approaches selected and rationale for each, and
Discuss strategies for integrating the results into organizational planning.

Finally, Bob and participants will look at the concept of organizational maturity in the context of performance measurement and how it relates to both an IM Program and its component functions and activities.

About Your Workshop Facilitator

Bob Provick is the President of INFORAP IM Consulting Services which focuses on Strategic, Tactical and Practical Information Management. Throughout his 35 year career in the Canadian Public Service, he was one of the industry leaders in introducing and applying the concepts of Data Resource Management, Information Resource Management and Information Management in the Government of Canada (GC). Bob has chaired or participated in many GC interdepartmental and national IM standards bodies, committees and industry associations.

While at Library and Archives Canada, he provided informed advice and guidance to hundreds of GC client departments and agencies and national and international clients on all aspects of Information Management policies, standards, practices, systems and methods. From 2002 to 2006, as Manager of the LAC IM Capacity, Performance and Outreach Team, he participated in the development and testing of the innovative and highly successful Information Management Capacity Check (IMCC) developed by Library and Archives Canada. Bob and his team facilitated the use of the IMCC in over 30 GC departments and agencies by providing support services and/or participating in departmental projects.

Bob is an award winning speaker who has organized and/or spoken at many local, national and international conferences and seminars including those of ARMA.